If you're having trouble accessing your patient portal, here are the most common reasons and what to do.
If you saw a message that your account is temporarily locked, that's because of repeated incorrect password attempts. The lock clears automatically after 30 minutes — or you can reset your password right now to regain access immediately.
Use the password reset link. We'll email you a one-time link to set a new password. The link expires in 1 hour.
If you signed up but haven't clicked the verification link in your welcome email, look for an email from us with the subject "Verify your email." If you can't find it, contact us and we'll resend or verify your email manually.
If you see a message that your portal access has been disabled, please contact us — this usually means your patient record needs to be updated.
Your practitioner needs to invite you to the portal before you can register. If you expected an invitation but never got one, contact your practitioner or our office.
Contact us and we'll help sort it out. Please include the email address you're trying to use.
Email: support@herbascript.com
Phone: (XXX) XXX-XXXX